Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, "procesamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Our services are intended for the general public and are not designed for use by persons under 18 years of age. We do not knowingly seek or collect information from minors, and we do not knowingly permit minors to use our services. If we become aware that we have received information relating to a minor, we will delete it as promptly as possible.

2. Qué Datos Personales Tenemos sobre Usted

When you access our services, channels, or website, we collect Personal Data. We may also request your Personal Data in certain circumstances.

In other cases, we collect your personal data by analyzing how you use our Services or service channels, or through information received from our third-party partners.

3. Sin obligación de divulgar información personal

You are not required to provide us with any personal data. However, choosing not to do so may prevent you from accessing our Services or using the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to protect legitimate interests.

5.4 Below is a list of the legal bases and reasons we may rely on in connection with the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Empresa también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento y almacenamiento, análisis de direcciones IP y evaluación de la experiencia de los usuarios.

You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will share the Personal Data you provide us with those platforms. Your Personal Data will be subject to each platform's privacy policy and may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimize the products and services it provides to customers.

Where necessary to protect the rights of third parties or their assets, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors, buyers, or creditors of the Company or any other entity within the group in connection with a transaction involving the transfer or sale of assets, or in the context of a merger, restructuring, consolidation, or bankruptcy affecting the Company or any other entity within the group.

7. Cookies y Servicios de Terceros

Third-party services — such as advertisers and data analytics providers — may operate on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Algunas de las cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y dejan de funcionar cuando cierra el navegador. Otras son cookies persistentes, que permanecen en su dispositivo por un período determinado tras cerrar el navegador. Su función es identificarlo como usuario recurrente y facilitar su regreso al sitio web.

7.5 Please be aware that disabling cookies may cause some or all website features to function incorrectly.

Aviso de seguimiento en línea: Este servicio no admite señales de no rastrear.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permita la legislación, regulaciones, políticas y órdenes aplicables.

We will share your information with third-party trading platforms for 12 months. If you consent to this, we will continue sharing your data for an additional 12 months.

We periodically review the Personal Data we retain to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Your personal data may be transferred to other countries, including to third countries or international organizations. The Company takes all necessary measures to protect your personal data and to ensure that data recipients uphold your rights and provide access to effective legal remedies.

The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organizations. To request this information, email: support@acunaduria.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept entirely free from errors or vulnerabilities. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.

In certain cases, we may be legally or otherwise required to share your personal data with third parties, such as public authorities. In these situations, we have no control over how those third parties protect your personal data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

El sitio web puede incluir enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

When accessing any third-party websites or applications, read their privacy policies before using or sharing any Personal Data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

Unless otherwise stated, any changes to this Policy take effect upon publication of the revised version.

13. Sus Derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data that is no longer necessary for our purposes. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access The Company may verify the accuracy of the Personal Data it processes about you. Where this applies, you may access your Personal Data. The Company will provide one electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available electronically upon request. The right to access Personal Data must not conflict with the rights and freedoms of third parties. If a request would be detrimental to the rights or freedoms of another person, the Company may refuse or limit its ability to comply.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, en función de la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data based on legitimate interests pursued by us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a substantial public interest ground within the European Union or a member state.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access the personal data you have provided to the Company and to request that it be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. The transfer of your personal data must not infringe upon the rights or freedoms of third parties.

13.8 Right to Object You have the right at any time to object to any processing of your Personal Data that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we have established compelling legitimate grounds for processing your Personal Data, we may continue to do so only if you are unable to demonstrate that your rights, freedoms, or interests override ours, or that the processing is not necessary for the establishment, exercise, or defense of legal claims. With respect to direct marketing, you have an unconditional right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You have the right to lodge a complaint with the competent supervisory authority. Within the European Union, you may submit a complaint to a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data. EU and Member State law may limit your rights regarding your Personal Data, as detailed in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Subject to section 13 of the law, information requested under your rights will be provided at no cost. If a request is unjustified or excessive — particularly where repetitive — we may charge a reasonable fee to cover the administrative costs of fulfilling it. We may also choose not to act on such a request.

If we are unable to verify the identity of the person who submitted a request, we may require that individual to provide reasonable means of identification.